Customer Service Articles
281: Turning Customer Service Inside Out!
While companies focus thousands of dollars on external customer service in hopes of wooing and retaining customers, little attention is being paid to the effect poor internal customer service has on
282: Turn Your Customer Complaint into a Positive
The last thing we want to hear during our work day is complaints from customers. However, it does come with the territory. Here are a few tips on how to turn your customer’s complaint into a
283: Top 7 Things You Must Know Before Dealing with Your Next Difficult Customer
1. Anger precludes rationality.
Angry customers simply cannot rationalize. This is because they are so wrapped up in the emotion of anger that everything you say is filtered through their emotio
284: Top 6 Ways To Get An Angry Customer To Back Down
1. Apologize. An apology makes the angry customer feel heard and understood. It diffuses and anger and allows you to begin to re-establish trust. Not only that, but pilot studies have found that t
285: Top 6 Things Not to Do With Angry Customers
1. Don't make threats. Have you ever said this, "If you don't calm down, I'm not going to help you." Or, "If you continue to yell at me, I'm going to have no choice but to terminate this phone call.
286: Tips to Improve Your Customer Loyalty
Statistics show that, on average, U.S. companies lose half of their customers every five years.
It's true that acquiring new customers will help your business grow. However, your current customers
287: Tips on Online Bookkeeping Services
Over 40% of America's largest businesses improve their profitability using outside service providers for their bookkeeping and financial functions. Due to technological advances, this same alternati
288: Tips for using Movers
By Flemming Andersen
Getting a moving company to help you with the difficult task of moving is a great idea. There are so many moving companies that it may seem hard to find the perfect one for y
289: The benefits and the dangers of CRM
"CRM" stands for Customer Relationship Management. It is a business strategy that is used to improve customer service, and increase customer satisfaction. Customer Relationship Management is design
290: The Voice of Customer Service
Customer relationship management tools abound, yet let's hear it for old technology. Your voice is the most multifaceted customer service tool in your toolkit. Your voice can convey concern, care an
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