Some Essential Tips to Resolve Conflicts at Work

Conflicts are an inevitable part of any workplace. And leaders must know how to handle tricky situations efficiently to avoid further conflicts. There are several ways to achieve successful conflict resolution at work. The following article talks about some of the essential tips for resolving conflicts at the workplace efficiently.

Whether you are a leader or going to be a future leader, you  come across a wide variety of issues associated with your business or organization. There may be situations where there will be conflicts between your employees. If such conflicts aren’t addressed on time, the situation may worsen and become frustrating for you as well as your entire organization hampering overall productivity.

Take a look at some of the effective tips for conflict resolution at work to correct the situation efficiently.

Identifying the Source of the Conflict

Before you take a plunge into resolving an issue, you need to gather all the essential details regarding the conflict. The more you know about a particular issue, the better equipped you become to find out the solution that is mutually beneficial for both parties. Some of the questions that you need to ask your employees that may help you better understand the issue include:

  • How did the issue begin?
  • Were there any similar incidents before this?
  • Is there any similarity between the current conflict and past conflict?
  • What would you like to have happen?
  • What would be the impact on others or other processes?
  • How can we test this?

Make sure to devote equal amounts of your efforts to each party involved. Do not let any one person dominate your perception of the situation.

Go for Face-to-Face Conversations

While talking to your staff and trying to unveil the root of a conflict, when possible schedule face-to-face meetings instead of going virtual. According to certain research, it becomes easier for people to comply with requests when the requester is physically present. It has been shown that team members are more likely to respond well to face to face meetings rather than virtual meets and email discussions. Speaking directly with a person facilitates an empathetic understanding which may be lacking by virtual methods. Moreover, the employee will feel like you are considering and recognizing them as a person and prioritizing conflict resolution at work over other less essential responsibilities.

Evaluate your Thoughts as a Leader

Once you know how to handle the situation, you must take a step back and process the information you have obtained. Take enough time to analyze the information you have gathered from your staff and do not try to settle the issue immediately as you may accidentally take incorrect actions based on predetermined perceptions. During this period, make use of the time by evaluating your own responses to the information you have learned. You need to answer questions such as – How to handle emotional responses, what caused you to feel the way you are feeling now and other similar questions. Honest answers to these questions can help you get the best solution for the conflict.

Get in Touch with an Expert Mediator for Conflict Resolution

Reach out for help. Consider a qualified mediator. Someone with these skills can approach the situation with an open mind and unbiased perspective.  Mediators address conflict and support conflict resolution. Conflict resolution at work can be hard on everyone involved. It isn’t easy.  Aat times professional professional help can make a huge difference. They can apply tactics to handle conflicts more efficiently and successfully.

Author Information:

This article is written by Michael Gregory Consulting, LLC. Michael Gregory is a renowned and qualified mediator with years of experience in offering successful conflict resolution at work. For more information visit